IMPORTANT! PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS SITE.
Here at The Rockshop we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at or use our contact details below.
THE ROCK SHOP
272 MARINE ROAD
Tel: 01524 410434
All information on this website is Copyright of THE ROCKSHOP. No part of the site, including all text, graphics, photographs and other intellectual property may be reproduced in any format without our prior permission in writing. Any links on this website to external websites are purely for the interest of our visitors. We cannot be held responsible for any of the content on these linked sites.
Sale and Purchase
We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied to you by us comes into existence when your order has been accepted by us in accordance with these terms and conditions and payment received. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.
All prices quoted are in pounds sterling. All prices are inclusive of delivery to any one mainland U.K. address and packaging, unless otherwise stated.
Prices are correct at the time of order, and relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply an individual or other organisation.
Every effort has been made to provide accurate representations of the goods through images and descriptions. There may however be small variations in colour and design when items are viewed online compared to the physical goods. By using this site you are deemed to have accepted this. Please ask if you require further help with the colours represented.
Payment must be made in pounds sterling only by major credit or debit cards as listed on the site. We also accept UK bank cheques, and UK postal orders for payment. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
Passing of Property
The title of the goods passes to the customer after full payment has been made by the customer, received by us, and the goods delivered.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from The Rockshop, you will be sent an email confirming receipt of the order and the order details. A contract between you and The Rockshop will only take place once the order has been accepted, processed and items despatched.
Passing of Risk
The risk in the products will pass to the customer on delivery. The risk in this context is taken to mean any damage or cost arising as a result of the purchased product(s) to either the purchaser, the purchaser’s property or to any other third party property.
Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers, unless due to our negligence. All products are sent by courier of our choice. All deliveries must be signed for upon receipt unless instructions are given by the customer to the contrary at the time of purchase. We reserve the right to deliver only to the address of the person who is the holder of the credit or debit card used to purchase the products.
If instructions are given to leave goods without a signature then delivery is deemed to have taken place at the point the instructions are carried out by our couriers.
Our courier’s records of any delivery, whether signed for or not, are considered definitive. On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use, unless due to our negligence.
Returns, Refunds and Exchanges
Your Order is made especially for you. We cannot accept returns or give refunds if we have manufactured to your specification. In the event that we agree to any goods being returned, the goods will be assessed at our premises and only then will any decision be made regarding the goods and any potential refund. Please return to
THE ROCK SHOP
272 MARINE ROAD
Tel: 01524 410434
We do not give refunds on items returned after 7 days, or damaged goods not notified to us within 7 days from receipt. Returns should be well packed and labelled clearly. You will receive a full refund of the purchase price. Faulty or damaged products must be returned before the refund can be issued. Please ensure you enclose a note with your name, address and your order ID (found on the order sheet).
It is your responsibility to obtain proof of postage, as should a returned parcel become damaged or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods. Proof of postage is recommended in the event of loss or damage as we do not compensate for parcels lost in transit.
In cases where the rejection or cancellation date is due to a defect or discrepancy in the order, you will not be responsible for the return delivery charge. When the return arrives back at our shop it will be assessed, and should it be concluded that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you on proof of postage receipt and to a maximum of £20.
Right to Cancel
You cannot cancel the order once it is manufactured. If it becomes necessary to cancel, this is acceptable at any time up to the point when your order is manufactured. Your order may be manufactured at any time between the order placement date and the delivery date.
Goods ordered from The Rockshop for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.
All content on the website is the property of ” The Rockshop ” its affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
The information contained in the website is for information purposes. The Rockshop is not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
The website may contain links to other websites. The Rockshop is not responsible for the practises of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
To help us to maintain our high customer service standards and assist with training staff, we occasionally listen to and record incoming telephone calls. Information you provide to The Rockshop will be processed and used to provide products ordered, for billing and accounts, to keep records of the transaction and to send you relevant promotions.
Every care has been taken to ensure descriptions, measurements, colours and prices are correct, but we reserve the right to affect changes, these will be notified to you at the time of ordering.
The Rockshop provides access to the The Rockshop website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the The Rockshop website, you signify your agreement to be bound by these terms.
We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.
THE ROCK SHOP
272 MARINE ROAD
Tel: 01524 410434
If any parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable of effective.
These terms and conditions may be revised at any time and we reserve the right to do so.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods.
Your statutory customer rights are not affected.
The Rockshop uses the latest credit card security and encryption protocols for on-line payments. Our staff will never see all of your credit card details. Card details are not saved. We take your privacy very seriously. Any personal information you give us will not be made available to any other company, person, or organisation.